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Team Leader Call Center

Call Center

SIGNAL IDUNA ASIGURARE REASIGURARE

Bucuresti

Full time | Hibrid

About us:

At SIGNAL IDUNA, the Call Center plays a vital role in the customer experience. It is where we provide answers, support, and solutions—even in sensitive health-related situations.

We are looking for a colleague who puts the customer at the heart of every action, with a mindset geared toward quality and continuous improvement. We want someone with strong digital skills and a natural drive for optimization.

This role is a great fit if:

  • Experience: You have at least 1 year of experience in a Call Center (experience in the medical or health insurance field is a plus).
  • Education: You hold a university degree.
  • Digital Savvy: You have strong digital skills and a genuine interest in process optimization, CRM systems, online tools, and reporting.
  • Languages: You have an advanced level of English (both written and spoken).
  • People Skills: You enjoy working with people and helping them grow; you can handle challenges without compromising quality.
  • Target Driven: You are results-oriented and KPI-focused, while maintaining a healthy team balance.

Key Responsibilities:

  • Team Coordination: Lead the operator team and organize daily activities.
  • Scheduling: Contribute to the creation of work shifts and schedules.
  • Performance Tracking: Monitor KPIs and take prompt action when bottlenecks occur.
  • Quality Control: Monitor performance and quality indicators.
  • Operational Support: Provide coaching and hands-on support for team members.
  • Escalation Management: Handle complex cases that exceed the standard operator level.
  • Digital Optimization: Use data and digital tools to improve results.
  • Collaboration: Work closely with other departments, including IT, Claims, Underwriting, and Sales.

What we offer:

  • Flexibility: Hybrid work schedule, Monday to Friday.
  • Security: Private health insurance and Life insurance.
  • Extra Perks: Meal tickets, gift vouchers, and additional vacation days.
  • Celebrate You: A day off for your birthday.
  • Discounts: Special rates on SIGNAL IDUNA insurance products.
  • Growth: Access to professional development programs.

About the company:

Present on the Romanian market since 2008, SIGNAL IDUNA has been the leader in private health insurance for the fifth consecutive year, ranks among the Top 10 insurers in Romania, and holds the 3rd position in the life insurance segment.

We operate through two companies: SIGNAL IDUNA ASIGURARE REASIGURARE and SIGNAL IDUNA ASIGURĂRI, but we work together as #oneSIGNAL, #oneTEAM to provide our clients with extended insurance solutions. We serve both individuals and companies, from SMEs to large businesses, supported by a nationwide network and a modern, accessible digital experience.

At Group level, SIGNAL IDUNA means more than 10,000 employees and a tradition of over 118 years in Germany. In Romania, we are a continuously growing team, guided by our shared #oneSIGNAL values: innovation, commitment, trust, openness, and a sense of humor.

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